Frequently Asked Questions
About Designed By Kim
Q: Who is behind Designed By Kim?
A: Designed By Kim is a stationery brand created by Kimberly Kristyna, an environmentalist and stationary queen. She combines her love for mother earth, stationary, and creativity to produce unique and eco-friendly products.
Products
Q: What types of products does Designed By Kim offer?
A: Designed By Kim offers a range of stationery products, including notebooks and stickers, that are both creative and environmentally friendly. All paper products, and packaging is recycled.
Q: What makes your stickers special?
A: Our stickers are waterproof, scratch-resistant, and dishwasher-safe. They can be washed repeatedly without fading and can also be aggressively hand washed after being adhered to drinkware.
Q: What are the details of your notebooks?
A: Our notebooks have 100 pages, measure 6 x 0.43 x 9 inches, and feature a matte finish and lined pages inside.
Purchasing Options
Q: How can I purchase Designed By Kim products?
A: You can purchase our products through pop-ups in NYC, online orders, and wholesale. Please check our website or follow us on social media for information on upcoming pop-up events.
Returns
Q: How do I return an item?
A: Please contact us within 10 days of receiving your order if you need to return an item. We will provide instructions on how to return the item for a refund or exchange.
Q: What is your return policy?
A: We accept returns within 15 days of the date of delivery. The item must be unused and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.
Shipping
Q: What are your shipping options?
A: We currently offer USPS shipping, with orders being fulfilled within 3-5 business days, with estimated delivery times ranging from 10 to 15 business days. Email confirmation should give a more accurate delivery date.
Q: How much does shipping cost?
A: Shipping costs vary depending on the weight and destination of your order. You can view the shipping cost at checkout before placing your order.
Custom Orders or Requests
Q: Do you offer custom designs?
A: Yes, we offer custom designs for certain products. Please contact us with your request and we'll let you know if we can accommodate it. Additional fees may apply. Please email Kim at Kimberly.kristyna@gmail.com
Q: How long does it take to receive a custom order?
A: The turnaround time for custom orders varies depending on the complexity of the design and our current workload. We'll provide an estimated turnaround time when we confirm your order.
Contact Information
Q: How can I get in touch with you?
A: You can contact us via email. We strive to respond to all inquiries within 3 business days.